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CRM for service management is the CRM application solution designed by IBIZ consulting Indonesia for effectively managing service case.
FUNCTIONALITIES
1. Integrated platform
with integrated platform your customer service personnel will effectively look up service histories, knowledgebase sharing, resource scheduling, and other service related
information
2. Alerts service case
The workflow engine running at the background that will trigger alerts for any unresolved cases within a given timeframe.
3. Assign task
Users can assign tasks and escalate cases to respective teams or departments
4. Connection team
the application could connecting field service teams to the same platform to further enhance servicing processes
5. Real time case assignments
Field service personnel who equipped with mobile handhelds can receive real-time case assignments and record service actions and close cases on the move.
BENEFITS
The CRM application for service management will serve your customers more efficiently, improve knowledge and resource management
QUESTIONS, DEMO, QUOTATION
IBIZCS Indonesia
0812 8147 6147 ( WA only )
( 021) 5292 1365/ ( 021) 5290 7346-47
